Guardianship and proxies of pension recipients
Only an authorised person or person appointed as guardian can
- obtain information concerning the pension
- change the pension recipient’s bank account details.
This information is not disclosed to other parties besides the guardian, donee or proxy, not even to family members.
Guardianship
A guardian may be appointed to a pension recipient when they are incapable of managing their pension affairs due to illness or another reason. A person may also appoint a donee for themselves. The Digital and Population Data Services Agency offers advice and guidance in all matters relating to guardianship.
Keva receives information on the appointment of a guardian directly from the Digital and Population Data Services Agency. After this the guardian can start to manage the pension recipient’s affairs.
It is not currently possible to manage affairs on behalf of a pension recipient in the My Pension service. See the contact details at the bottom of the page for ways in which a guardian can be in contact with Keva.
Proxies of pension recipients
A pension recipient may also authorise another person to attend to their affairs related to pension or benefits or to change their account number by proxy.
A power of attorney is only necessary for a person who manages the pension recipient’s affairs by proxy and is not an official guardian or who is not in possession of a continuing power of attorney accepted by the Digital and Population Data Services Agency.
A person can appoint another person to manage their affairs related to pension and benefits with Keva by phone or letter with a power of attorney form.
With a power of attorney form for changing bank account details, a person can appoint another person to inform Keva of a bank account for the payment of a pension or benefit and of account changes.
You can send the signed power of attorney to Keva by mail to the address Keva, 00087 KEVA or through the My Pension service (in Finnish and Swedish).
Using the My Pension service requires signing in. You can send the power of attorney as a file or photograph through the service. If the authoriser personally signs in to the My Pension service and submits the power of attorney, there is no need to sign the document separately.
You can revoke the power of attorney at any time by notifying Keva either by mail or through the My Pension service.
Managing the pension affairs of a minor
The right of action of a pension recipient who is a minor, i.e. under the age of 18, is exercised by the pension recipient’s guardian. A minor cannot change the bank account for the payment of pension, for example. Such a notification must be approved and signed by the minor’s legal custodian.
Death of a pension recipient
When a pension recipient dies, Keva receives information about it straight from the Digital and Population Data Services Agency. Pension is paid until the end of the month of death.
Survivors' pension can ensure the livelihood of the surviving spouse and child.
Further information Death of a pension recipient
Contact details
Guardians and proxies can contact Keva
- by calling our advisory service, tel. +358 20 614 2837 (see our opening hours from the Contact page)
- by secure email: Secure email
- by mail: Keva, 00087 KEVA
It is not currently possible to manage affairs on behalf of a pension recipient in the My Pension service.